Spa Concierge I Interview with Ibiza Balance Spa Concierge Aleksandra

What’s your main role as Ibiza Balance Spa Concierge?
Mostly I coordinate between our clients and therapists. I try to find the best fit between the client’s needs and the therapist’s qualifications and experience. I also take care of all the administration for the company.

How long have you been on the island?
I’ve lived here since 2012 – this is my second year working with Ibiza Balance.

What do you like most about your work?
The people and their energy – Ibiza Balance has such a lovely team. They’re amazing people but pure professionals at the same time, so I 100% believe in our service – I’m always sure that new and returning clients will be completely satisfied, and that I will always get positive feedback. It’s a wonderful feeling that really makes me love my job.

What qualifications do you have?
By profession I’m a master of pharmaceutical engineering and at our new base – Med Spa Ibiza in Marina Botafoch – I really have the chance to use my knowledge to improve the service, which I’m very grateful for.

What do you think sets Ibiza Balance apart from the rest?
As I already mentioned, it’s the people, including the clients and therapists, who really make a difference – we have so much confidence in each other. Furthermore, I see Ibiza Balance as one of the most professional companies on the island, without any doubt. We aim to have consistency in everything we do but also to challenge ourselves with new plans and projects.

Do you enjoy interacting with clients?
My experience with the clients has been really nice. Most of them are here on vacation, so they’re looking for treatments to relax and recover themselves, and it’s a great feeling for me to be able to fulfil their needs and help them refresh their energy.

What’s your favourite thing about the island?
Watching sunsets and taking long walks in search of new areas and secret beaches.

How do you maintain calm with a chaotic summer schedule?
In order to balance I usually distance and make a moment for myself. Then I use that moment to do yoga, read a book, take a walk – something that allows me to be left with my own thoughts.
How do you see the island changing in 2016?
I see Ibiza developing rapidly, with the possibility for longer season becoming more likely. Every year more and more people decide to stay and enjoy quiet winter time, so let’s see. Anything is possible on this island.

Passion: ensuring client satisfaction
Mission: to deliver the best possible service for Ibiza Balance clients
Belief: you can find calm in the quiet
Style: seamless service with a smile
Character: calm, collected and ready for anything

Aleksandra Preradovic
Spa Assistant.